Refund policy

Last updated: September 19, 2026

At Cafevaro, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To qualify for a return:

The product must be returned in its original condition.
It must include all original accessories, manuals, components, and packaging.
Proof of purchase or your order number is required.
The product must not show damage caused by misuse, improper handling, or unauthorized modification.

To start a return, contact us at Contact@cafevaro.com before sending the product back. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your coffee machine is damaged, defective, or you receive the wrong item, contact us as soon as possible at Contact@cafevaro.com.

Please include your order number, a description of the issue, and clear photos or videos when applicable.

Once reviewed, we will work with you to provide an appropriate solution, which may include a replacement or refund.

Return Shipping

If your return is due to an incorrect, damaged, or defective product, Cafevaro will cover the applicable return shipping costs.

For eligible returns made for personal reasons, such as changing your mind, the customer is responsible for return shipping costs.

Refunds

Once your returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow approximately 5–10 business days after the refund has been processed for it to appear in your account. Actual processing times may vary depending on your bank or payment provider.

Original shipping charges, where applicable, are generally non-refundable unless the return results from an error on our part or as otherwise required by applicable law.

Exchanges

If you would like to exchange a product, please contact us at Contact@cafevaro.com.

Exchanges are subject to product availability. Our support team will provide instructions based on your order and the reason for the exchange.

Order Cancellations

If you need to cancel or modify your order, contact us at Contact@cafevaro.com as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may need to follow our standard return process after receiving your order.

Non-Returnable Items

Returns may not be accepted for:

Products damaged through misuse or improper handling
Products modified or repaired without authorization
Items missing essential parts or accessories due to customer handling
Used consumable or hygiene-sensitive items, unless defective
Items specifically identified as non-returnable before purchase, where permitted by law

This does not affect any mandatory consumer rights available under applicable law.