Refund policy

At our store, we want you to be completely satisfied with your purchase. We are committed to providing high-quality products, reliable service, and a smooth shopping experience. If you are not satisfied with your order, you may request a return in accordance with the policy below.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To qualify for a return:

  • The product must be returned in its original condition.

  • All original accessories, manuals, components, and packaging must be included.

  • Proof of purchase or your order number is required.

  • The product must not show damage caused by misuse, improper installation, unauthorized modifications, or improper handling.

To initiate a return, please contact our customer support team through the Contact Us page on our website before shipping the product back.

Returns sent without prior authorization may not be accepted, except where required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, incomplete, or incorrect product, contact our customer support team as soon as possible through our Contact Us page.

Please provide your order number, a description of the issue, and clear photographs or videos when applicable.

Once reviewed, we will work with you to provide an appropriate solution, including a replacement, repair, or refund.

Return Shipping

If your return is due to an incorrect, damaged, or defective product, we will cover the applicable return shipping costs.

For eligible returns requested for personal reasons, such as changing your mind, the customer is responsible for return shipping costs, unless applicable law requires otherwise.

For oversized products, industrial equipment, batteries, or specialized energy systems, additional shipping arrangements may be necessary.

Our customer support team will provide return instructions before the product is shipped.

Refunds

Once your returned product has been received and inspected, we will notify you of the refund status.

If approved, your refund will be issued to your original payment method.

Please allow approximately 5–10 business days after the refund has been processed for the amount to appear in your account.

Actual processing times may vary depending on your bank or payment provider.

Original shipping charges, where applicable, are generally non-refundable unless the return results from our error or applicable law requires otherwise.

Exchanges

If you would like to exchange a product, please contact our customer support team through our Contact Us page.

Exchanges are subject to product availability and eligibility.

Our support team will provide instructions based on your order and the reason for the exchange.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible through our Contact Us page.

We will make reasonable efforts to accommodate your request.

However, once an order has been processed or shipped, cancellation may no longer be possible.

In such cases, you may follow our standard return procedure after receiving your order, subject to applicable consumer rights.

Non-Returnable Items

Returns may not be accepted for:

  • Products damaged through misuse or improper handling

  • Products modified or repaired without authorization

  • Items missing essential components or accessories due to customer handling

  • Products damaged through improper installation or operation

  • Custom-made or specially configured equipment, where a legal exception applies

  • Items specifically identified as non-returnable before purchase, where permitted by law

Important: Solar energy systems, batteries, power inverters, portable power stations, industrial equipment, and modular structures may require special return handling due to their size, weight, or safety requirements.

These conditions do not affect mandatory consumer protection rights, including rights relating to defective or incorrectly supplied products.

Contact Us

For questions about returns, refunds, exchanges, damaged products, or cancellations, please contact:

Cafevaro
Email: Contact@cafevaro.com