Terms of service

Last updated: October 16, 2026

Welcome to our online store. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or purchasing from us, you agree to these Terms.

1. General Terms

By using our website, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction.

You agree not to use our website, products, or services for unlawful or unauthorized purposes or violate any applicable laws.

We reserve the right to refuse service where permitted by applicable law.

2. Products and Availability

We offer a selection of premium products, including solar energy systems, home energy storage solutions, batteries, power inverters, portable power stations, industrial equipment, modular structures, and modern living essentials.

We make reasonable efforts to display product descriptions, specifications, dimensions, colors, and images accurately. However, actual product appearance, packaging, and specifications may vary slightly.

All products are subject to availability. We reserve the right to update product information, limit quantities, or discontinue products where permitted by law.

3. Pricing and Payments

All prices are displayed in the applicable currency shown on our website.

Prices and promotional offers may change before an order is placed.

Payment must be successfully authorized before an order can be processed. By submitting payment information, you confirm that you are authorized to use the selected payment method.

We reserve the right to correct pricing or product listing errors in accordance with applicable law.

4. Orders

After placing an order, you will typically receive an order confirmation by email.

Orders may be subject to payment verification, product availability, and reasonable security checks before fulfillment.

We may cancel or refuse an order where legally permitted due to:

  • Payment authorization issues

  • Suspected fraudulent activity

  • Product unavailability

  • Incorrect pricing or listing information

  • Incomplete or inaccurate shipping details

If an order is canceled after payment has been collected, the applicable amount will be refunded.

5. Shipping and Delivery

Orders are typically processed within 1–2 business days after payment confirmation.

Estimated shipping times after dispatch:

  • United States: 3–5 business days

  • United Kingdom: 3–5 business days

Total estimated delivery time is generally 4–7 business days from successful payment confirmation.

Delivery estimates are not guaranteed. Shipping times may vary depending on product size, destination, carrier availability, customs procedures, weather, and other circumstances beyond our reasonable control.

Large or specialized equipment may require additional handling or delivery arrangements, which will be communicated when applicable.

6. Returns and Refunds

Returns, refunds, exchanges, and cancellations are governed by our Return & Refund Policy.

Customers should review the applicable return conditions before purchasing, particularly for large equipment, batteries, customized products, and specialized installations.

Nothing in our policies limits mandatory consumer rights provided by applicable law.

7. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive a damaged, defective, incomplete, or incorrect product, contact our customer support team as soon as possible.

We may request:

  • Your order number

  • Photographs of the product and packaging

  • A description of the issue

  • Additional information reasonably necessary to investigate the problem

We will review the issue and provide an appropriate resolution in accordance with our policies and applicable consumer protection laws.

8. Product Use, Installation, and Safety

Customers are responsible for reading and following all manufacturer instructions, technical specifications, installation requirements, and safety warnings.

Certain products, including solar power systems, energy storage batteries, electrical inverters, and industrial equipment, may require professional installation or qualified technical assistance.

Products must be used only for their intended purposes and within the manufacturer's specified operating limits.

We are not responsible for damage caused by misuse, improper installation, unauthorized modifications, or failure to follow manufacturer instructions, except where liability cannot legally be excluded.

9. Accuracy of Website Information

We strive to ensure that all website information is accurate and current.

However, occasional errors or omissions may occur regarding product specifications, descriptions, pricing, availability, promotions, or delivery information.

We reserve the right to correct inaccuracies and update information where permitted by law.

10. Intellectual Property

Our website design, original text, graphics, branding, logos, and other proprietary content are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected content without prior authorization, except where legally permitted.

Third-party trademarks, product names, and images remain the property of their respective owners.

11. Prohibited Uses

You agree not to use our website to:

  • Engage in fraudulent or unlawful activity

  • Attempt unauthorized access to our systems

  • Introduce malicious software or harmful code

  • Interfere with website functionality or security

  • Collect customer information without authorization

  • Violate intellectual property rights

  • Provide false identity, billing, or payment information

We may restrict access to our services when these Terms are violated, subject to applicable law.

12. Third-Party Services

Our website may use third-party providers for payment processing, shipping, analytics, website hosting, and other business operations.

These services may be subject to their own terms, conditions, and privacy policies.

We are not responsible for independent third-party services beyond the extent required by applicable law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, our business will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded, including applicable statutory consumer rights.

14. Privacy

We respect customer privacy and handle personal information in accordance with our Privacy Policy.

Our Privacy Policy explains how personal data is collected, used, stored, disclosed, and protected.

15. Changes to These Terms

We may update these Terms periodically to reflect changes in our products, services, business operations, or applicable legal requirements.

Updated Terms will be published on our website and become effective in accordance with applicable law.

16. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain effective to the fullest extent permitted by law.

17. Contact Information

If you have questions about these Terms, your order, or our products and services, please contact us:

Email: Contact@cafevaro.com