Shipping policy

Last updated: October 16, 2026

Thank you for shopping with us. We are committed to providing fast, secure, and reliable shipping for all our products, including renewable energy solutions, solar equipment, batteries, power systems, industrial equipment, and modern living essentials.

Processing Time

Orders are typically processed and prepared for shipment within 1–2 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding applicable public holidays.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information when available.

Shipping Time

Once your order has been dispatched, the estimated delivery times are:

  • United States: 3–5 business days

  • United Kingdom: 3–5 business days

The total estimated time from successful payment confirmation to delivery is generally 4–7 business days.

Delivery times are estimates and may vary depending on product availability, shipping destination, carrier operations, and circumstances beyond our reasonable control.

Large or specialized equipment may require additional handling or delivery arrangements.

Order Tracking

When tracking is available, you will receive tracking details after your order has been shipped.

You can use this information to monitor your shipment and check its estimated arrival.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Shipping Delays

Occasional shipping delays may occur due to:

  • Carrier delays

  • Severe weather conditions

  • Public holidays

  • High-volume shipping periods

  • Customs or import processing

  • Incorrect or incomplete shipping information

  • Special handling requirements for oversized products or batteries

  • Other circumstances beyond our reasonable control

If your order experiences a significant delay, please contact our customer support team through the Contact Us page on our website.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping information, please contact us as soon as possible through our Contact Us page.

We will make reasonable efforts to update your shipping details before dispatch.

However, address changes cannot be guaranteed once an order has been processed or shipped.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please check your delivery area and with household members or neighbors where appropriate.

If your package remains missing, please contact our customer support team through our Contact Us page.

We will assist you in investigating the issue with the shipping carrier and determining the appropriate next steps.

Damaged Packages

Please inspect your order upon delivery.

If your product arrives damaged, defective, or with missing components, please contact our customer support team as soon as possible.

When reporting an issue, please provide:

  • Your order number

  • A description of the damage or issue

  • Clear photographs of the product and packaging

  • Videos or additional information when necessary

Our support team will review the situation and help arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

Shipping of Batteries and Specialized Equipment

Certain products, including lithium batteries, solar energy storage systems, power inverters, industrial equipment, and oversized items, may be subject to additional shipping requirements.

These requirements may include:

  • Special packaging and handling

  • Carrier restrictions

  • Safety and transportation regulations

  • Additional delivery coordination

  • Freight or specialized shipping services

Where applicable, customers will be informed of any special delivery arrangements.

Customs, Duties, and Taxes

Depending on the shipping destination and product type, customs duties, import taxes, or additional charges may apply.

Any applicable charges and responsibilities will be handled in accordance with the information provided at checkout and relevant local laws.

Contact Us

For questions regarding shipping, tracking, delivery, or your order, please contact:

Cafevaro
Email: Contact@cafevaro.com